Policies
This page summarizes the key policies that apply to purchases, downloads, licensing, refunds, privacy, and support at Shakespeare Games. If you need the full legal text or have a specific question, contact support at shakespearegames@earthlink.net or billing at ppsvideo2000@gmail.com.
1. Terms of Sale
All purchases are final once the digital product has been delivered. By completing a purchase you agree to these terms and to the license included with each product. Prices shown on product pages are in US dollars and include the product price; applicable taxes or fees will be shown at checkout where required.
2. Licensing and Permitted Uses
Each product includes a license file inside the downloaded archive. Typical license terms are:
- Royalty-free use: You may use the assets in personal and commercial projects (games, videos, apps) without paying additional royalties.
- Modification: You may modify assets to fit your project.
- Attribution: Attribution is not required unless explicitly stated on the product page or license file.
- Prohibited uses: Reselling, redistributing, or offering the raw assets as standalone products is not permitted. Bundling assets for resale or inclusion in marketplaces is prohibited unless you have an explicit redistribution license.
If you need a custom or extended license (site license, enterprise redistribution, or white-label rights), contact us at shakespearegames@earthlink.net with details of your use case.
3. Delivery and Download Links
- After payment is confirmed you will receive an email with a secure download link and instructions to create or access your account.
- Download links sent by email are time-limited for security. Once a purchase is in your account you can re-download from your purchase history unless otherwise stated on the product page.
- Large products may be split into multiple ZIP files; product pages list the number of parts when applicable.
4. Refunds and Exchanges
Because digital goods are delivered instantly, refunds are handled on a case-by-case basis.
- If you experience a technical issue that prevents use of the product, contact billing at ppsvideo2000@gmail.com within 14 days of purchase with your order number and PayPal transaction ID (if applicable).
- Provide a clear description of the problem and attach screenshots or error messages when possible.
- We will investigate and either provide replacement files, a corrected archive, or issue a refund where appropriate.
Refunds for non-technical reasons (change of mind) are evaluated at our discretion. Contact billing for assistance.
5. Support and Escalation
For help with downloads, account access, or technical issues contact:
- General supportshakespearegames@earthlink.net
- Billing (PayPal)ppsvideo2000@gmail.com
- Phone203-808-5161
For enterprise licensing or priority support, email shakespearegames@earthlink.net with "Enterprise / Licensing" in the subject and a brief description of your needs.
6. Privacy
We collect the minimum information required to process purchases and deliver downloads: name, email address, billing details, and order history. Payment processing is handled by secure third-party providers (for example PayPal). We do not store full payment card numbers on our servers.
We use HTTPS for all transactions and follow standard security practices to protect account data. For full details about data handling, retention, and user rights, see our full Privacy Policy (available on request or linked from the footer of the site).
7. Security
- All checkout pages use HTTPS and secure payment providers.
- Download links are time-limited and tied to purchase entitlements.
- Keep your account password secure and enable two-factor authentication where available.
8. Intellectual Property and DMCA
All content on this site is owned or licensed by Shakespeare Games. If you believe your copyrighted work has been used in a way that constitutes infringement, contact us at shakespearegames@earthlink.net with a detailed notice including:
- Your contact information.
- A description of the copyrighted work you claim has been infringed.
- A description of where the material is located on our site.
- A statement that you have a good-faith belief the use is not authorized.
- A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
We will respond promptly and follow applicable law for takedown and counter-notice procedures.
9. Acceptable Use
Customers must not use purchased assets to create products intended for resale as raw assets. You may use assets inside your own projects (games, videos, apps). Prohibited uses include:
- Reselling or redistributing raw asset files as standalone products.
- Including assets in a competing asset marketplace without an explicit redistribution license.
- Using assets in a way that violates applicable laws or third-party rights.
10. Changes to Policies
We may update these policies from time to time. Material changes will be posted on this page and, where appropriate, notified to account holders by email. Continued use of the site after changes indicates acceptance of the updated policies.
Questions about these policies? Email shakespearegames@earthlink.net or call 203-808-5161. For billing and PayPal issues email ppsvideo2000@gmail.com.
